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Service Level Agreement

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No Screenshot Application Service Level Vulnerability Assessment Test for Java 3.97
Conduct internal software audits for Java-based Web applications to validate software quality and compliance with service level requirements. The Application Service Level Vulnerability Assessment Test accurately detects software service level vulnerabilities and software error events as an integrated component of an enterprise service level review. It provides real-time assessment of software service level problems, real-time software error...
Price: USD $0.00;   License: Freeware   File Size: 40028 KB;
Platform: Windows

No Screenshot Application Service Level Vulnerability Assessment Test for .NET 3.95
Conduct internal software audits for Microsoft.NET based Web applications to validate software quality and compliance with service level requirements. The Application Service Level Vulnerability Assessment Test accurately detects software service level vulnerabilities and software error events as an integrated component of an enterprise service level review. It supports real-time assessment of software service level problems, real-time...
Price: USD $0.00;   License: Freeware   File Size: 40028 KB;
Platform: Windows

No Screenshot IT Service Management Toolkit Vol. 1 2.0
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals and organizations interested in standard, tactical deployment of...

Price: USD $129.00;   License: Shareware (Free to Try)   File Size: 2672 KB;
Platform: All

It - Service Management - Sla - Service Level Agreement - Itil - Itsm - Ola - Uc - Service Catalog - Mof
No Screenshot ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM...

Price: USD $149.00;   License: Commercial   File Size: 2785 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP

Service Management - Sla - Service Level Agreement - Itil - Itsm - Cmdb - Ola - Uc - Service Catalog
No Screenshot ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...

Price: USD $0.00;   License: Freeware   File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP

Contact Management - Knowledge Base - Workflow Management - Customer Support Software - Trouble Ticketing System - Service Level Agreement - Request Tracking - Customer Service Management Software - Self Service Portal - Sla Violation Tracking
Screenshot of ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus 7
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...

Price: USD $0.00;   License: Freeware   File Size: 33597 KB;
Platform: Windows 2000, Windows, Windows XP, Windows 2003, Linux

Contact Management - Knowledge Base - Workflow Management - Customer Support Software - Trouble Ticketing System - Service Level Agreement - Request Tracking - Customer Service Management Software - Self Service Portal - Sla Violation Tracking
Screenshot of Jet Service Desk Jet Service Desk 1.60
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries....

Price: USD $174.00;   License: Shareware (Free to Try)   File Size: 3826 KB;
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP , Windows Vista

Helpdesk - Knowledge Management - Incident Management - Change Management - Problem Management - Service Desk - Itil - Request Management - Service Asset And Configuration Management - Service-Level Management
Screenshot of Easy Network Service Monitor Easy Network Service Monitor 2.14
Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can be displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of actions, such as execute a...

Price: USD $99.00;   License: Shareware (Free to Try)   File Size: 2437 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000 , WinNT 3.x,Not Applicable

Server - Network Monitor - Network Management - Network Performance - Fault Management - Network Troubleshooting - Network Availability - Sla - Service Level Agreement - Network Applications
No Screenshot ITIL Service Management Toolkit (ITSM To 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template- ITSM...

Price: USD $129.00;   License: Commercial   File Size: 2784 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 , Win 3.1x,WinNT 3.x

No Screenshot Email Monitoring Service NA 1.0
SiteRecon providing email monitoring that continuously checks your mail server and subcomponents, such as virus protection and content filtering. If mail is not being processed, SiteRecon will immediately alert your contacts list that a problem exists. SiteRecon offers the follow features to increase your uptime: * SMTP monitoring at 15 and 30 minute intervals* Instant notification of mail processing failure* Up to eight notification contacts...

Price: USD $19.95;   License: Commercial   File Size: 1 KB;
Platform: Unknown

No Screenshot SupportDesk 2003
This help desk program allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledge base, and manage your service-level agreements. The program can be customized to your requirements and comes with more than 130 pre-defined reports.

Price: USD $0.00;   License: Shareware (Free to Try)  
Platform: Windows

Asset Management - Support - It Help Desk - Web Help Desk Software - Supportdesk - Service Desk - Itsm - Servicedesk - Service Desk Software - Itil Service Desk
Screenshot of Longitude Longitude 10.0
New enterprise capabilities in Heroix Longitude help companies improve IT resource monitoring and speed IT problem resolution. Grouping: Longitude users can assign IT resources to customized groups for effective organization and easy monitoring. Individual IT resources can be placed in multiple groups based on business service (e.g. payroll, production, database), infrastructure (e.g. physical, virtual, cloud), geographic location, or any...

Price: USD $399.00;   License: Shareware (Free to Try)   File Size: 433516 KB;
Platform: Win2000, Win7 x32, Win7 x64, Windows 8, WinServer, WinOther, Windows Vista , WinXP,Windows 10

Vmware - Application Performance Monitoring - Capacity Planning - Hyper-v - Service Level Agreement Monitoring - Performance Monitoring Software - VMware Monitoring Tools - Virtual Server Management - Hyper-V Monitoring - Enterprise Monitoring
Screenshot of Web Help Desk Software for Windows Web Help Desk Software for Windows 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web...

Price: USD $0.00;   License: Shareware (Free to Try)   File Size: 80896 KB;
Platform: Windows 2000, Windows 2003, Windows Me, Windows NT, Windows Vista, Windows XP

Helpdesk - Help Desk - Help Desk Software - Helpdesk Software - Web Help Desk - Webhelpdesk
Screenshot of Web Help Desk Software for Mac OS X Web Help Desk Software for Mac OS X 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service...

Price: USD $0.00;   License: Shareware (Free to Try)   File Size: 55296 KB;
Platform: Linux, Mac OSX , Mac PPC,Unix

Software - Helpdesk - Help Desk - Help Desk Software - Helpdesk Software - Web Help Desk - Webhelpdesk
No Screenshot ProcessWorx CMDB 1.5.0204
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT...

Price: USD $149.00;   License: Commercial   File Size: 40150 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP

Configuration Management - Service Management - Sla - Service Level Agreement - Itil - Itsm - Cmdb - Ola - Uc - Service Catalog
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